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    Needhams Electronics,  Subsidiary of Logical Devices

Technical Support

Email us to

Include the following information in the body of your email to the best of your knowledge. You do not have to answer all of the questions , but the more information you provide the faster we can service you and resolve your technical issues.

  • Indicate what device(s) you are programming and package type for example PLCC, SOIC, DIP, TSOP or any other
  • Device Data Sheets if available
  • Programmer Model , Software Version and Photo if available
  • Adaptor part number and description you are using
  • Screen Shot of  any Error Messages 
  •  Indicate when you purchased the unit and from whom
  • Your full contact information , including phone  , email , address, your name and your company name
  •  If available your purchase invoice number
  • Indicate if you are on our $89/ year support plan or if you have been in the past.
  • Indicate when was the last time up paid for an update, support or repair
  • Is you technical issue recent and you have been using the product without any issues in the past , or is your technical issue when you are first trying to use the product right out of the box
  • Have  you attempted to install your programmer on another PC outside of your IT environment or have you tried to use chips from other suppliers ??
  • Are you having progranmming issues with all types of different chips or just the particular one you are needing to use?







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