Technical Support

Email us to support@logicaldevices.com

Include the following information in the body of your email to the best of your knowledge. You do not have to answer all of the questions , but the more information you provide the faster we can service you and resolve your technical issues.

• Indicate what device(s) you are programming and package type for example PLCC, SOIC, DIP, TSOP or any other
• Device Data Sheets if available
• Programmer Model , Software Version and Photo if available
• Adaptor part number and description you are using
• Screen Shot of  any Error Messages 
•  Indicate when you purchased the unit and from whom
• Your full contact information , including phone  , email , address, your name and your company name
•  If available your purchase invoice number
• Indicate if you are on our $89/ year support plan or if you have been in the past.
• Indicate when was the last time up paid for an update, support or repair
• Is you technical issue recent and you have been using the product without any issues in the past , or is your technical issue when you are first trying to use the product right out of the box
• Have  you attempted to install your programmer on another PC outside of your IT environment or have you tried to use chips from other suppliers ??
• Are you having progranmming issues with all types of different chips or just the particular one you are needing to use?

 

 

 

 

 

 

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